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What is Infibeam’s return policy across product categories?
1. Customers may notify us of any manufacturing defect or damages within 72 hours from the delivery. In case issues are reported after 72 hours, Infibeam reserves the right to reject the complaint at its discretion. 2.Infibeam will try to replace the specific product ordered. However, the company reserves the right to offer refund in case the product is out of stock/production and Infibeam will update the customer when the product is back in stock as and when Infibeam will hear from Manufacturer.
How to ensure that the Return Policy is implied on your order without any hassles?
If you wish to return your item(s), you should keep in mind a few things before sending the item(s) and follow the below procedure: 1. For electronic products i.e. Mobiles, Cameras, most brands follow the DOA (Dead On Arrival) certification for the replacements, which is issued within the 7 days from the invoice date. Any not working issue should be notified to the brand's service centre in order to get the DOA issued for the faster & hassle free replacement. 2. Item(s) must be unused and in their original condition, (for e.g. Product must be packed in the original box and accessories must be returned along with the tags,and packaging accompanied with the product at the time of delivery). In case of anything missing, we may decide not take a return request. 3. Please do take care that you pack item(s) securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you to use a reliable courier service. 4. In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. Our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Returns Guidelines:
1. Infibeam's Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges.
2. Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions.
3. Infibeam is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
If there is any manufacturing defect or the product is dead on arrival, in that case, there will be replacement or exchange is available
What is the process of Tracking the returned product?
Customers can track the status of their returns by emailing us at customerservice@infibeam.me or call us at +91-79-40260260, +91-79-67778777What in case of a missing refund?
As soon as we receive your return we would update your account, and mention the refund status in it. In case of product replacement, you would be able to track your shipment (Courier name and AWB number) from your account.
What is the process of Tracking the returned product?
As soon as we receive your return we would update your account, and mention the refund status in it. In case of product replacement, you would be able to track your shipment (Courier name and AWB number) from your account.
How are Refunds Issued What are the modes of refunds?
Refunds are issued in the following two ways: 1. Product replacement - In case of damaged or incorrect items Infibeam would replace it with a new one, upon receipt of the returned item
2. In case you do not wish to receive the replacement, you may specify that in your communication with our customer service.
How will I get a refund for the order I canceled or returned?
Here are the steps for getting a refund on the canceled order:
1. Once the resolution is set for refund, we will soon move ahead with the refund.
2. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
3. Please visit the Terms & conditions page for more details on the topic.
What are the modes of refund available after cancellation?
Once the cancellation is confirmed, you shall receive the refund in form of store credit or reversal of the payment through the payment source that we received.
When will I get my refund?
Kindly take a look at the following to know about receiving your refunds:
1. You will receive a refund anytime between 7-21 working days.
2. The refunds generally are done earlier than the mentioned time.
3. The refunds are always dependent on banks, payment gateways, etc
4. Please visit the Terms & conditions page for more details on the topic.
Problem with an Order Are you facing a problem with an order?
Following are some of the common problems faced by users, with their appropriate solutions. In case you face any one of the following, try the solution mentioned alongwith, if it still does not work reach out to us through email at customerservice@infibeam.me or call us at +91-79-40260260, +91-79-67778777.
Payment gone through on your card, Order conformation not received
Courier partners tracking website says delivered, order not received
You receive a damaged or incorrect order
You have received a part of your complete order, or items in your order are missing
Your order has missing parts or accessories
Please contact customer service
Please e-mail us at customerservice@infibeam.me or call us at 079-40260260.
Please return the same back to us. Contact customer service and we will arrange a pickup for you.
Please contact customer service and we will arrange for completing your order as soon as possible.
Please contact customer service and we will arrange for completing your order as soon as possible.
What if I receive a wrong product?
In case you receive a product that you have not ordered then kindly write to us
What if I receive a duplicate (not genuine) product?
All the products that we sell are completely genuine and brand manufactured. However, if you feel that you have received a product that is not up to your expectation, please write to us and we will be more than happy to look into this for you.
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